Effective Date: May 10, 2024
Swapna Palace ("we," "our," or "us") is committed to protecting the privacy of our customers and website visitors ("you," "your"). This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal information that we receive from you.
1. Information We Collect
a. Personal Information:
We may collect personal information that you provide directly to us, including but not limited to:
- Name
- Email address
- Phone number
- Postal address
- Payment information (for reservations and purchases)
- Dietary preferences and special requests
b. Automatically Collected Information:
We may collect certain information automatically when you visit our website, such as:
- IP address
- Browser type and version
- Pages you visit on our website
- Time and date of your visit
- Referral URL
2. Use of Information
We use the information we collect for the following purposes:
- To process and confirm reservations
- To communicate with you regarding your reservations, inquiries, and feedback
- To improve our website, services, and customer experience
- To send you promotional materials, special offers, and updates (with your consent),
- To comply with legal obligations and protect our legal rights
3. Sharing of Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you, as long as those parties agree to keep this information confidential.
- Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders or government regulations).
4. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request the correction or deletion of your personal information
- Object to or restrict the processing of your personal information
- Withdraw your consent at any time (if processing is based on consent)
- Lodge a complaint with a data protection authority if you believe your privacy rights have been violated
6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites. We encourage you to review the privacy policies of these third-party websites before providing any personal information.
7. Cookies
Our website uses cookies to enhance your experience, gather general visitor information, and track visits to our website. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page and indicate the effective date of the updated policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Swapna Palace
Bouddha, Kathmandu, Nepal
Email: info@swapnapalace.com
Phone:+9779767220735
Thank you for choosing Swapna Palace. We value your privacy and are committed to protecting your personal information.